Responsible Gaming at Spinbara Casino

Gambling should stay a form of entertainment you control, not a pressure that controls you. Since launching in 2026, we have built every account tool on this page so you can set your own boundaries before a problem starts, and get confidential help the moment you want it.

Our Commitment to Your Wellbeing

We treat player wellbeing as part of running Spinbara Casino, not an afterthought bolted onto the terms and conditions. Every account comes with limits, reminders and exclusion options activated by you, in your profile, without needing to explain yourself to anyone.

Behind the scenes, our team monitors play patterns for signs of harm: sharp increases in deposit frequency, deposits made soon after withdrawals, late night sessions that run well past your usual hours. When those patterns appear, we reach out privately through your registered email or live chat and point you to the tools on this page. We never mention it in public channels, and we never share your data with third parties.

• Reality check reminders you can set to appear every 15, 30 or 60 minutes during a session
• Behaviour monitoring by our responsible gaming team, reviewed daily
• Proactive, confidential outreach when your play pattern changes suddenly
• Staff trained to handle wellbeing conversations without judgement, 24 hours a day

Warning Signs to Watch For

Nobody sets out to lose control. Problem gambling usually builds gradually, and the person affected is often the last to notice. This list comes from the screening criteria used by Australian gambling counsellors. If two or more of these sound like your last few weeks, treat it as a signal worth acting on, and use the tools in the next section today.

• Chasing losses with bigger or more frequent bets to win money back
• Hiding the amount of time or money you spend gambling from family or friends
• Borrowing money, selling belongings or using credit to keep playing
• Gambling for longer than you planned, unable to stop a session
• Feeling restless, irritable or low when you try to cut down
• Gambling to escape stress, grief or anxiety rather than for enjoyment
• Neglecting work, study, family commitments or sleep because of sessions
• Lying about wins, or minimising losses when someone asks

Tools You Can Activate Today

Every tool below lives in your account under Profile, then Responsible Gaming, and takes effect immediately. You can tighten any limit at any time. Loosening or removing a limit always comes with a 24 hour cooling period, so a bad night cannot talk you out of a good decision.

• Deposit limits: cap the amount you can deposit per day, week or month, from as little as 30 AUD.
• Loss limits: stop play for the period once your net losses reach a figure you set in advance.
• Wagering limits: restrict the total value of bets you can place in a day, independent of outcomes.
• Session limits: automatically log you out after a set number of minutes or hours of play.
• Reality checks: an on-screen pop-up showing time played, amount wagered and net result at intervals you choose.
• Cooling-off period: temporarily suspend your account for a short break, explained below alongside self-exclusion.

Taking a Break From Spinbara

Durations we support

Self-exclusion locks your account for a fixed period you choose. During that time you cannot log in, deposit or open games, and marketing emails stop. We also remove you from our promotional databases so no offer reaches you while the exclusion is active.

Your balance and open bets

Any funds sitting in your balance when you exclude stay yours. For fixed terms, the balance is held and paid out to a verified withdrawal method of your choice; we process it within our standard timeframes, 0 to 24 hours for e-wallets and crypto, 1 to 3 business days for cards and bank transfer. Open or unsettled bets are voided at exclusion and the stake returned to that balance. Permanent exclusion triggers a full payout of the remaining balance before closure.

Fixed-term exclusions reactivate automatically on the expiry date. We do not send a notification when the period ends, by design, so the decision to return stays entirely yours. To extend an exclusion before it lapses, contact support and we will apply it without question.

Keeping Underage Players Out

You must be 18 or older to hold an account with us. We verify age as part of KYC before your first withdrawal, and we can request identity documents at any point where your details look inconsistent. Accounts opened with false age information are closed and balances forfeited.

If you share a device or computer with young people, we ask you not to save your login details and to log out after every session. Filtering software adds a second layer of protection on top of your own habits, and we recommend installing one of these before letting teenagers use a shared household device.

• Net Nanny, a parental control suite that blocks gambling sites by category
• GamBlock, purpose-built gambling blocking software for Windows and Android
• BetBlocker, a free blocking tool that covers thousands of gambling domains
• Built-in device controls: Screen Time restrictions on iOS and Family Link on Android

Free Help Across Australia

Sometimes the tools on our site are not enough on their own, and talking to someone outside the gambling world is the strongest step you can take. Every service below is free, confidential and independent of Spinbara Casino. Counsellors will not contact us, your bank or your family without your permission.

Gambling Help Online also runs a web chat service staffed by trained counsellors if picking up the phone feels like too much right now. Whatever your situation, calling does not commit you to anything.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, free 24/7 telephone and web chat counselling nationwide
• Lifeline Australia: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health
• National Debt Helpline: 1800 007 007, ndh.org.au, free financial counselling for gambling related debt

Talk to Our Support Team

Our live chat runs 24/7 and every agent can activate limits or start an exclusion on the spot. For anything more sensitive, email [email protected] with the subject line Responsible Gaming and your request goes straight to a specialist team, answered within one business day.

You never need to justify a limit or an exclusion to us. State what you want, and we apply it. If you would like a copy of your play history before taking a break, we will send your full deposit, wager and session log within 24 hours so you can see the complete picture, or share it with a counsellor if you choose to.

Frequently asked questions

How long does a deposit limit take to activate?

Limits you set yourself apply immediately. Lowering a limit also takes effect straight away. Raising or removing a limit has a 24 hour cooling period so you can reconsider during a heated moment.

Can I get my money back if I self-exclude?

Yes. Your remaining balance stays yours. We pay it out to a verified withdrawal method, within 24 hours for e-wallets and crypto or 1 to 3 business days for cards and bank transfer. Open bets are voided and the stake is returned.

Is permanent self-exclusion reversible?

No. Once permanent exclusion is applied, the account is closed for good and cannot be reopened. You can open the table above and choose a fixed term instead if you want a break with a defined end date.

Will you tell anyone that I set limits or excluded?

No. Limits and exclusions are private account settings. We do not notify family, employers or anyone else. What you choose to share with a counsellor or loved ones is entirely up to you.

Is Gambling Help Online really free?

Yes. Gambling Help Online on 1800 858 858 is free, confidential and available 24/7 across Australia, with telephone and web chat counselling. It is fully independent of our casino.