AML and Verification at Spinbara Casino

We launched in 2024 under Curaçao Gaming Control Board licence OGL/2024/1123/0567, and that licence comes with obligations we take seriously. This page sets out, in plain terms, how our anti-money-laundering (AML) programme works and what identity verification means for you as a player at Spinbara Casino.

Our AML Commitment at Spinbara

Money laundering is the attempt to make funds from criminal activity appear legitimate, often by moving them through gambling accounts. Our licence from the Curaçao Gaming Control Board obliges us to run an AML programme that detects and reports such attempts, and we meet that obligation through a named Money Laundering Reporting Officer (MLRO), documented internal procedures, and mandatory staff training.

Our commitment affects you in practical ways: we verify who you are, we watch where money comes from and goes to, and we refuse transactions we cannot reconcile with a legitimate purpose. These checks are not designed to slow honest players down. They exist so that Spinbara Casino stays a clean, licensed venue for the 21,492 games and full sportsbook we operate.

• A licensed operation under Curaçao Gaming Control Board oversight
• A designated MLRO responsible for suspicious activity reporting
• Risk-based checks: stronger scrutiny for higher-risk activity
• Cooperation with the authorities of our licence jurisdiction where legally required

Why We Verify Every Player

When verification happens

You can register, deposit and play with only your basic details. Full KYC verification kicks in before your first withdrawal, at set transaction thresholds, and at any point our monitoring flags unusual activity. Asking for documents up front would slow everyone down, so we time our checks where they matter most: when money leaves the platform.

The minimum deposit and minimum withdrawal are both 30 AUD, and our withdrawal ceiling is 8,000 AUD per day or 16,000 AUD per week. Once cumulative withdrawals pass levels we treat as significant under our AML risk assessment, we require full verified status before further payouts.

How Our Verification Works

Verification runs through the cashier section of your account. Upload your documents once, and our compliance team reviews them in order of submission. Most reviews finish within 24 hours; complex cases, such as documents in four supported languages other than English or mismatched surnames, can take up to 3 business days. You will see the status change in your account and receive an email at [email protected] correspondence when a decision is made.

Your documents sit on encrypted servers with access restricted to the compliance team. We never share them with game providers, affiliate partners or advertisers, and we do not use them for marketing.

• Open the verification tab in your account and select the document type
• Photograph the full document with all four corners visible, unaltered and uncropped
• Upload proof of address and payment method evidence in the same submission
• Wait for review, typically under 24 hours, and check your email for the outcome
• Respond to any follow-up request within 30 days to keep your request active

When We Request Source of Funds

Source of funds means evidence of where the money you deposited actually came from: a payslip, a business revenue statement, a pension letter, a sale contract or a bank statement showing regular income. We request it when your play pattern does not add up on its own, for example when cumulative deposits far exceed what our risk model expects for your profile, or when a single deposit chain looks structured to avoid thresholds.

This is not an accusation. It is a legal obligation under our Curaçao licence, and it protects you as much as us: an account with a documented source of funds is an account nobody can use to launder money through. Requests are always specific, and you can send documents through the same secure channel as your KYC uploads.

Monitoring Deposits and Withdrawals

Every deposit and withdrawal passes through automated screening and, where triggered, manual review by our compliance team. We compare deposit sizes, frequency, game outcomes and payout requests against your verified profile, and we reconcile withdrawal method against deposit method under our same-method rule: winnings are paid back to the card, e-wallet or crypto address the money came from wherever that method supports withdrawals.

Withdrawals to Visa, Mastercard and bank transfer take 1-3 business days; e-wallets such as MiFinity, Jeton and Skrill and crypto payouts in Bitcoin, Ethereum or Tether are processed within 0-24 hours. We charge no fees on either side of the transaction. Where a withdrawal method differs from the deposit method, for example card deposits followed by a crypto payout, we verify ownership of both before releasing funds.

Crypto transactions carry extra screening: wallet addresses are checked against sanctions lists, and mixed or high-risk destinations are refused.

• Deposits and withdrawals screened against sanctions and PEP lists
• Same-method withdrawal rule applied wherever technically possible
• Threshold reviews at 8,000 AUD per day and 16,000 AUD per week
• Suspicious activity reported to the relevant authority within statutory timeframes

If Verification Fails

An account without completed verification cannot withdraw. That is the first and mildest restriction, and it lifts the moment your documents pass review. If you ignore a document request for 30 days, we suspend the account: play stops, pending bets are settled at current odds or game outcomes, and deposits are blocked.

Where documents are forged, belong to another person, or where our checks reveal the account is being operated on someone else's behalf, we close the account and report the matter. Funds in a closed account are returned to the verified source method, minus any amounts we are legally required to hold or report. You can appeal any decision by writing to [email protected], and our live chat, available 24/7, will tell you exactly which document failed review and why.

If gambling itself is the problem rather than the paperwork, contact Gambling Help Online on 1800 858 858, and set deposit limits, loss limits or self-exclusion directly in your account settings.

Document Retention Rules

We keep verification records for the period our licence jurisdiction requires, which in practice means holding KYC documents and transaction records for at least five years after your account closes. Retention is not a choice we make lightly: regulators must be able to audit past activity, and the records are also your protection if a payout is ever disputed.

After the retention period expires, documents are securely destroyed. You can request deletion of optional marketing data at any time, but identity and transaction records stay on file for the statutory term regardless, because deleting them would breach our licence conditions.

Frequently asked questions

Can I play before completing verification?

Yes. You can register, deposit from 30 AUD and play any of our 21,492 games immediately. We complete full KYC before your first withdrawal.

How long does verification take?

Most document reviews finish within 24 hours. Complex cases take up to 3 business days, and you will be notified by email either way.

Why must my withdrawal go to the same method I deposited with?

Our same-method rule stops criminals moving illicit funds through the platform. Winnings return to the verified card, e-wallet or crypto address the deposits came from.

What happens if I refuse to provide source of funds?

Withdrawals stay on hold and, after 30 days, the account is suspended. Funds are returned to your verified deposit method once the account is closed.

Do you charge fees for verification or monitoring?

No. We charge no fees on deposits or withdrawals, and compliance checks cost you nothing.